Accepted payment methods
Returns & exchanges
Payment
If you wish to cancel your order, please do so before I have dispatched the order. Once I have told you that your order has been dispatched there is nothing I can do.
If your order was a custom order, then the possibility of cancellation depends on the item and how far I have gotten in making it. For example if you have ordered a personal pendant with a photo of someone in your life, it cannot be cancelled if I have already completed making it, as I cannot sell it to someone else; however, if I have not started making it, then cancelling is possible.
Shipping
Delivery times will differ between countries. When I ship your order, I will give you a rough estimate of how long it will take. If your order takes 10 working days longer than the estimate, please message me and I will try to find out what is happening.
Additional policies and FAQs
I am only able to make and send orders Mon-Fri. This means that if you order on a Friday or over the weekend, I will not start to process your order until the following Monday. Orders places on Thursday will be processed on Friday, however may not be completed or sent until the following Monday or Tuesday, at the earliest; larger orders may take longer. Thank you for your understanding.